Terms and Conditions
The Terms and Conditions below apply to all Arty Amber weekly art clubs, weekend clubs, holiday clubs, workshops, private lessons and courses. By making a booking customers are agreeing to the terms and conditions below:
Bookings and Payment:
Bookings can be made online through the website artyamber.co.uk only (except for private lessons, which can be booked by phone or email). Please ensure all information provided on the bookings page is correct. This must include a current email address, emergency contact phone number for the parent/guardian and detailed information on any allergies, medical conditions and special educational needs of the person attending the art club, course or workshop. Customers can only pay by bank transfer. Cash and cheques will not be accepted. Once the booking form is complete, customers will receive an email containing payment information.
Although Arty Amber tries to ensure all children have a place on the art clubs, if a particular club, course or workshop becomes fully booked customers will have the option to be placed on a waiting list.
Bookings will typically open on the website artyamber.co.uk two weeks prior to the start of the first session and this date will be communicated to parents/guardians through either school parentmail, personal email, newsletters or flyers.
Collections from after school clubs and workshops:
It is the parent/guardians responsibility to collect their child from the after school art club on time. Charges apply for late collections. If the parent/guardian wishes for their child to be collected by someone else then please inform Amber either by email through the website or by phone or text on 07507 609 962.
Cancellations and Refunds:
After a booking and payment has been made the customer has a cooling off period of 7 working days to make a cancellation if they so wish in accordance with Consumer Protection (Distance Selling) Regulations 2000. A full refund will be provided if the request is made within 7 days of the initial booking.
Customers are given the opportunity to cancel their booking up until 24 hours prior to the course start date to receive a full refund. If a customer cancels within the 24 hour period then no refund will be issued.
To cancel a booking customers can email email@example.com or use the contact form on the website.
Tutors will try their best to catch up children who miss club sessions so that their art work is completed to the best standard possible. No refunds are given for missed sessions.
If for any reason a session is cancelled by Arty Amber, for example due to tutor illness, then alternative class options will be given to the customer or a credit issued. If a session is cancelled due to unscheduled venue closures, for example in poor weather conditions, or if the venue decide to cancel a session, then alternative class options will be given to the customer or a credit will be issued. No refund will be given.
Arty Amber tutors will do their best to ensure that your child’s clothing is protected from the art materials used, however we accept no responsibility for any damage to your child’s clothing before, during or after any our sessions.
Once a booking has been made you will receive an invoice, which you pay off weekly or monthly in advance of the lessons. Private clients may cancel a lesson 24 hours prior to the lesson with no charge applicable. However, if a client cancels a lesson after the 24 hour period then the full lesson fee is applicable. Please make sure you are able to supply a suitable tables and chairs in a suitable room for painting in. Although we do our best to avoid spillages accidents can happen, especially with young children. It is your responsibility to ensure the space is suitable for the activity.
Please contact me for availability for dates. Parties for young groups are normally 1 hour, but longer can be booked. Parties for older guests should be a minimum of 2 hours. Please ask your guests to arrive no later than 15 mins prior the art activity starting as we will start on time. In some cases we may be able to stay longer if guests are later, but will charge an additional hourly rate. Unless otherwise arranged please organise suitable tables and chairs for your guests. We will bring all other equipment and materials. If it is held outside on a sunny day please also organise a gazebo. Due to the nature of holding an art party, it is best not to have additional activities at the same time. Although we do our best to avoid spillages accidents can happen, especially with young children. It is your responsibility to ensure the space is suitable for the activity. We provide protective clothing, however it is best that guests wear suitable clothing. We will require the use of a sink to dispose of water and clean the brushes, but will take away all rubbish.
Concerns or complaints:
Any concerns or issues regarding any services provided by Arty Amber should be directed to Amber at firstname.lastname@example.org or by phone on 07507 609 962.