Terms and Conditions
The Terms and Conditions below apply to all Arty Amber weekly art clubs, weekend clubs, holiday clubs, workshops, private lessons and courses. By making a booking customers are agreeing to the terms and conditions below:
Bookings and Payment:
Bookings can be made online through the website artyamber.co.uk only (except for private lessons, which can be booked by phone or email). Please ensure all information provided on the bookings page is correct. This must include a current email address, emergency contact phone number for the parent/guardian and detailed information on any allergies, medical conditions and special educational needs of the person attending the art club, course or workshop. Customers can only pay by bank transfer. Cash and cheques will not be accepted. Once the booking form is complete, customers will receive an email containing payment information.
Although Arty Amber tries to ensure all children have a place on the art clubs, if a particular club, course or workshop becomes fully booked customers will have the option to be placed on a waiting list.
Bookings will typically open on the website artyamber.co.uk two weeks prior to the start of the first session and this date will be communicated to parents/guardians through either school parentmail, personal email, newsletters or flyers.
Collections from after school clubs and workshops:
It is the parent/guardians responsibility to collect their child from the after school art club on time. Charges apply for late collections. If the parent/guardian wishes for their child to be collected by someone else then please inform Amber either by email through the website or by phone or text on 07507 609 962.
Cancellations and Refunds:
After a booking and payment has been made the customer has a cooling off period of 7 working days to make a cancellation if they so wish in accordance with Consumer Protection (Distance Selling) Regulations 2000. A full refund will be provided if the request is made within 7 days of the initial booking.
Customers are given the opportunity to cancel their booking up until 24 hours prior to the course start date to receive a full refund. If a customer cancels within the 24 hour period then no refund will be issued.
To cancel a booking customers can email firstname.lastname@example.org or use the contact form on the website.
Tutors will try their best to catch up children who miss club sessions so that their art work is completed to the best standard possible. No refunds are given for missed sessions.
If for any reason a session is cancelled by Arty Amber, for example due to tutor illness, then alternative class options will be given to the customer or a credit issued. If a session is cancelled due to unscheduled venue closures, for example in poor weather conditions, or if the venue decide to cancel a session, then alternative class options will be given to the customer or a credit will be issued. No refund will be given.
Private clients may cancel a lesson 24 hours prior to the lesson with no charge applicable. However, if a client cancels a lesson after the 24 hour period then the full lesson fee is applicable.
Arty Amber tutors will do their best to ensure that your child’s clothing is protected from the art materials used, however we accept no responsibility for any damage to your child’s clothing before, during or after any our sessions.
Concerns or complaints:
Any concerns or issues regarding any services provided by Arty Amber should be directed to Amber at email@example.com or by phone on 07507 609 962.